Nwosu Chidera Michael

About

Project-focused Product and Implementation Manager with 3 years of experience leading digital channel integrations and managing cross-functional delivery in banking and FMCG. Currently overseeing USSD and SMS banking projects for over 11 million users at UBA, ensuring alignment with business goals, regulatory compliance, and customer satisfaction. Skilled in managing change requests, coordinating with developers, QA, and designers, and ensuring delivery within scope, time, and budget. Adept at requirement documentation, stakeholder management, and performance reporting using data-driven insights and agile frameworks.

Work Experience

Project & Product Manager

United Bank For Africa

Jul 2023 - Present

Marina, Lagos, Nigeria

Led product strategy and delivery for USSD and SMS banking services, serving over 11 million customers and driving significant revenue growth and user engagement.

Managed integration projects with fintech partners, aggregators, and internal systems, overseeing API deployment and channel service rollouts to ensure smooth delivery and performance.
Coordinated end-to-end project execution by developing detailed plans, allocating resources effectively, and monitoring progress across all implementation phases.
Organised and led kickoff meetings with internal teams and vendors to establish clear objectives, defined deliverables, and aligned timelines for successful project execution.
Collaborated with developers, QA, and designers to define project scope, address blockers promptly, and ensure timely delivery of key milestones.
Identified and implemented process improvements that streamlined workflows, increased delivery speed, and reduced project turnaround time.

Associate Project and Procurement Manager

Twinings Ovaltine Nigeria Limited

Jan 2022 - Jan 2023

Ikeja, Lagos, Nigeria

Managed procurement operations and supply chain performance, optimizing costs and contributing to strategic product development initiatives for a leading FMCG company.

Reduced demurrage costs by 35% through the design and maintenance of a real-time dashboard that proactively tracked shipment schedules and flagged potential delays.
Contributed to A/B testing for product packaging tailored for the mother-and-child segment, providing data-driven insights that informed optimal variant selection.
Supported the early-stage execution of the Tin-to-Jar packaging transition, ensuring alignment of production, inventory, and go-to-market timelines.
Participated in negotiations with local and international suppliers, contributing to improved pricing terms and optimized delivery schedules.
Worked closely with the Country Head of Procurement to manage inbound shipments, vendor relationships, and supply chain performance across Nigeria

Education

Electrical Engineering (Power and Machines)

Nnamdi Azikiwe University

Awka, Anambra, NG

Data Analytics

Google, Coursera

Product Management

AltSchoolAfrica

Apr 2025

Lagos, Lagos, Nigeria

Certificates

Workflow Specialist Certificate

Asana

Product Analytics Certification

Pendo

Technical Product Management

Project Management Institute (LL)

Software Project Management

Project Management Institute (LL)

Projects

Auto Top Up Service - UBA

Oct 2025 - Present

Leading the development of the 919 USSD Auto Top-Up service, enabling customers to set threshold balances and automatic top-up amounts, aimed at improving convenience, boosting engagement, and reducing service interruptions.

High-Value Transaction Authentication – UBA

Jan 2025 - Jul 2025

Introduced an improved authentication step for ₦20,000+ transactions. Increased transaction volume by 10% and strengthened security compliance.

Advanced Top-Up Feature – UBA

Apr 2025 - Jun 2025

Managed the end-to-end rollout of the USSD airtime and data purchase service, enabling customers to borrow airtime or data and repay later. Achieved a 5% revenue lift and strong adoption within 60 days of launch.

USSD Landing Page Revamp - UBA

Feb 2025 - Mar 2025

Redesigned the main menu experience using analytics-driven insights, boosting transaction revenue by 30% and improving user engagement by 20%.

Skills

Research & Insights

User Research
A/B Testing
Customer Journey Mapping
Problem Solving
Design Thinking

Communication

Cross-functional Collaboration
Stakeholder Management

Product Management

Project Management
Feature Prioritization
Roadmapping
Product Strategy
Go-To-Market Strategies
User Stories
Sprint Planning
Backlog Grooming
Product Development Workflow

Data & Analytics

Data Analytics
SQL
Excel
Product Analytics
Market Analysis and Research

Digital Technologies

USSD
Mobile Channels
Digital Payments
Fintech Integrations

Design & Collaboration Tools

Figma
Miro
Asana
Jira
PowerPoint

Business Operations